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GoGain app privacy policy

Last updated: October 23, 2026

This policy covers only the GoGain mobile app. The website has its own policy:

Website privacy policy (go-gain.com).

app.go-gain.com/privacy-policy.

1. Data Controller

The data controller is A&J CORPORATE, a French SAS company registered under SIREN 939 384 863, headquartered at 40 Avenue Bosquet, 75007 Paris, France.

DPO Contact: privacy@gogain.pro

2. Data Collected

When using GoGain Fit, we collect:

Automatic workout import. If you have granted access to Apple Health or Health Connect, GoGain Fit automatically imports your workouts when the app starts and each time it returns to the foreground, at most once every 15 minutes; the first import covers the last 14 days. Only workouts are imported: activity type, start and end date and time (hence duration), device type (phone, watch or tablet), recording method and, when provided by Apple Health or Health Connect, distance, calories and step count; the workout identifier and the source app are kept to avoid duplicates. The app never asks you for permission again. This automatic synchronisation is on by default and you can switch it off at any time in the app’s Health screen; manual synchronisation remains available.

App usage statistics

With your explicit consent, we collect app usage statistics (screens viewed, sessions, sign-up steps and feature interactions) to understand how the app is used and improve it. These statistics are linked to your account by an internal identifier: they are not anonymous. They do not contain the content of your health data or your conversations. They are used for our internal analysis, are not shared with third parties for their own purposes and are not used for advertising tracking.

Sharing is off by default until you accept it. You can turn it on or off at any time in Profile → Privacy, with the “Share usage statistics to improve the app” setting. Turning it off immediately stops the app from sending statistics and deletes events still waiting to be sent. Your choice is saved to your account and read again when you sign in. The server ignores events without explicit consent, including those sent by other app versions or devices. If saving fails, the app shows an error and lets you try again; your choice must be synced to apply to your other devices and future sign-ins.

Events are kept for 25 calendar months, then deleted by a daily purge. Turning sharing off applies to future collection: events already recorded remain subject to this retention period.

3. Voice messages

When you use the microphone in the coach chat or to enter meals by voice, your voice is recorded to be transcribed into text. This text is then used as your message or meal entry.

The legal basis is performance of the contract: this is a feature you request. The microphone only records after you grant permission on your device and tap the microphone.

The audio is sent to our server, which forwards it to Azure OpenAI (Microsoft), a processor for transcription: processing within the European Union (Microsoft Azure, EU Data Zone), data stored in France (France Central).

GoGain does not store the audio. Only the resulting text is kept, as a message or as a meal entry, under the retention rules for coach conversations set out in section 7 of this policy. The provider may keep the audio for up to 30 days.

You can type instead of speaking. Refusing microphone permission does not prevent you from using the app.

4. Purpose of Processing

Your data is used to:

5. Legal Basis

6. Data Sharing

Your personal data is never sold. It may be shared with:

No transfer of data outside the European Union is made for primary storage.

Sentry is a US company. For any transfers outside the EU, its Data Processing Addendum (DPA) provides for the Data Privacy Framework and, where it does not apply, the European Commission’s Standard Contractual Clauses.

This statement concerns the app’s primary storage at Azure; it does not extend to all providers. RevenueCat states that it hosts customer data in the United States. See its privacy policy.

7. Data Retention

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

To exercise your rights, contact us at privacy@gogain.pro. We will respond within 30 days.

9. Security

We implement appropriate technical and organizational measures to protect your data: encryption in transit (TLS), secure authentication (Better Auth), encrypted token storage (Secure Store), and role-based access control (RBAC).

10. Cookies

The GoGain Fit mobile app does not use cookies. The web admin portal uses session cookies necessary for service operation (authentication).

11. Complaints

If you believe that the processing of your personal data constitutes a violation of the GDPR, you have the right to lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr.

12. Account deletion and withdrawal of consent

To delete your GoGain Fit account, see the account deletion procedure, available with or without the app. Deleting your account does not cancel your Apple App Store or Google Play subscription: also cancel it through the relevant store to stop renewal.

You can withdraw consent to health data access in Apple Health or Health Connect settings. To request deletion of data already collected, contact the DPO at privacy@gogain.pro. Turning off usage statistics stops future collection, as described in section 7.